Terms and conditions

There are a couple of terms and conditions we would like to bring to your attention. Reading this section is probably not anyone’s favourite past time, but these legalities protect both The Wardrobe as well as its guests. If you have any particular question, please check if not already covered in the Frequently Asked Questions section below, otherwise, please send us a note with your question?

Frequently asked questions

How to pay an online room reservation ?

We have various payment options to confirm your reservation with The Wardrobe. Either do a direct transfer into our bank account, settle your account via PayFast or pay upon arrival.

What is your environmental policy?

The owners of The Wardrobe Guest House are dedicated to the protection of our planet's resources and would encourage our guests to help us by: Switching off lights when not in use. Ensuring that taps are always turned off after use. Avoiding the unnecessary use of towels. We will sort the recyclable rubbish collected from guest rooms i.e. paper, plastic, metal, and glass. We thank you in advance for your comprehension and co-operation.

What are the rules of the pool?

The pool is at your disposal from 08h00 until 20h00. You must arrange with the Management for access to the pool outside of these hours. Guests may use the pool at their own risk. No children are allowed near the pool without adult supervision.

How can I give my clothes for speed laundry service ?

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Does The Wardrobe have a noise policy?

Because we have several guests, we ask you to respect each other in terms of the noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management. Please respect the house and its occupants. 

Terms and conditions

When can the The Wardrobe not be held liable?

The Wardrobe Guesthouse cannot be held liable if any of the following events or conditions prevent the guest house from fulfilling its obligation to guests. However, the guest house will take the necessary steps to minimize disruption and discomfort to guests under these conditions: Unanticipated interruption to electricity, water, sewage to and from the guest house, industrial actions, civil uprising or criminal activity, fire, frost, flooding, wind, or any other force major event.

What is the guest liabilities when reserving a room with us?

We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.  Please report any accidents or incidents to the guest house management in connection with any property damage. 

What is the cancellation policy?

Confirmed reservations will always be honoured at the confirmed rates. Any changes will be notified. Unless agreed upon in writing, prepayment for accommodation bookings is assumed. All reservations and cancellations to be in writing by WhatsApp or e-mail. A 50% cancellation fee will apply on the full booking should cancellation occur between 30 and 15 days prior to arrival. A 100% cancellation fee will apply on the full booking should cancellation occur in less than 15 days prior to arrival. All deposits and payments refunded is subject to a 20% handling fee Cancellation fees apply irrespective whether the required deposits have been paid.


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